Shipping policy
Processing Time
All Gate Three orders are processed within 1–2 business days after purchase.
Orders are not processed or shipped on weekends or holidays.
During launches, limited drops, or high-volume periods, processing times may be slightly extended. If that happens, we’ll communicate any meaningful delays as clearly as possible.
Shipping Methods
Gate Three currently ships to addresses within the United States and Canada.
Orders are shipped using trusted carriers based on the destination and the most efficient delivery method available.
Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey.
For U.S. orders:
- Standard shipping: typically arrives within 3–5 business days after shipment
- Express shipping: typically arrives within 1–2 business days after shipment
Express shipping applies to carrier transit time only and does not shorten the order processing period.
Canadian delivery times vary based on destination, carrier service, and customs processing.
Shipping Rates
We proudly offer free standard shipping on all U.S. orders, with no minimum purchase required.
Orders shipping to Canada are available for a flat standard shipping rate of $24.95 USD.
Any applicable duties, taxes, customs fees, or import charges imposed by Canadian customs are the responsibility of the customer and are not included in the shipping rate.
Delivery Timeframes
Estimated delivery times may be displayed at checkout and can vary depending on the carrier, destination, weather, holidays, customs processing, and other circumstances outside of our control.
Delivery timelines are estimates and are not guaranteed.
Gate Three is not responsible for carrier delays once an order has been transferred to the shipping carrier.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear after your shipping confirmation is sent.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
Gate Three is not responsible for packages delayed, returned, or delivered incorrectly due to an incomplete or inaccurate address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@atgatethree.com. We cannot guarantee that changes can be made after an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your package is delayed, please use the tracking information provided to check for carrier updates.
If tracking shows that your package was delivered but you have not received it, please:
- Confirm that the shipping address entered at checkout was correct.
- Check around your property, mailroom, front desk, or with household members and neighbors.
- Contact the shipping carrier directly to request additional delivery information.
You’re also welcome to contact us at info@atgatethree.com, and we’ll do our best to help you review the available tracking information.
Gate Three is not responsible for packages that are lost, stolen, or misplaced after the carrier has confirmed delivery to the address provided at checkout.
Returned Packages
If a package is returned to Gate Three because of an incorrect or incomplete address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for any additional shipping costs required to resend the order.
We will contact you using the email address provided at checkout if your package is returned to us.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at info@atgatethree.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the shipping package
- Clear photos of the damaged item
We’ll review the information and assist with the next steps.
International Shipping
Gate Three currently ships internationally to Canada.
Canadian orders are shipped using standard international shipping for a flat rate of $24.95 USD.
Delivery times vary depending on destination, carrier service, and customs processing.
Customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import charges required by Canadian customs. These charges are not included in the shipping rate paid at checkout.
Gate Three is not responsible for delays caused by customs processing.
We’re excited to expand to additional countries in the future so even more travelers can experience Gate Three. Follow us on social media or join our email list to be the first to know when international shipping expands.