Refund policy
Returns
We want your Gate Three frames to feel like the right fit from the moment they land.
If you aren't 100% satisfied, we’re happy to accept returns within 14 days of delivery, as long as the item is in its original condition.
To qualify for a return:
- Sunglasses must be unworn and unused
- All original packaging must be included (case, box, inserts)
- Lenses must be free from scratches or damage
Because of the nature of eyewear, returns requested after 14 days can’t be accepted.
Once your return is received and inspected, you’ll be notified of approval and next steps.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns for:
- Worn or damaged sunglasses
- Items returned without original packaging
- Final sale items (clearly marked at purchase)
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to process, depending on your bank or card issuer
Original shipping costs are non-refundable.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service, as Gate Three is not responsible for lost return packages
Damaged or Defective Items
If your sunglasses arrive damaged or defective, please contact us within 48 hours of delivery at info@atgatethree.com with photos of the issue.
We’ll make it right; whether that’s a replacement or refund.
How to Start a Return
To initiate a return, email us at info@atgatethree.com with:
- Your order number
- The item you wish to return
- Reason for return
Returns sent without prior approval may not be accepted.
Final Notes
Gate Three is a small, intentional brand. Each piece is carefully curated and inspected before shipping. Our return policy exists to be fair; to you and to the work behind every order.