Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Products
Do all frames include UV protection?
Yes. Every Gate Three frame includes UV400 protection.
What does polarized mean?
Polarized lenses help reduce glare from reflective surfaces like water, roads, and bright sunlight for a clearer, more comfortable view. Available on select styles.
What comes with my order?
Every order includes your sunglasses, a protective case, and a microfiber cleaning cloth.
How do I know if a frame will fit me?
Each product page includes frame measurements and details to help you find your best fit.
What materials are your frames made from?
Materials vary by style and are listed on each product page.
Will sold-out styles return?
Some styles may return, while others may be limited releases. Join our Boarding List to be first to know about restocks and future drops.
Shipping
When will my preorder ship?
The Blackout Collection is currently available for preorder. Orders are estimated to begin shipping in mid to late July 2026.
As soon as your order ships, you'll receive a confirmation email with tracking information. If our estimated shipping timeline changes, we'll notify customers as soon as possible.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders; no minimum purchase required.
Shipping to Canada is available for a flat rate of $24.95 USD.
How long does processing take?
Orders are typically processed within 2–4 business days. We’re a small, intentional brand and every order is carefully packed before heading your way.
How long does shipping take?
Shipping times vary based on location and carrier. Tracking information will be sent once your order ships.
Can I change or cancel my order?
If your order has not shipped yet, contact us as soon as possible and we'll do our best to help.
Do you ship internationally?
Currently, we ship within the United States and to Canada. Canadian orders ship via standard international shipping for a flat rate of $24.95 USD. Delivery times may vary depending on destination and customs processing.
Please note that Canadian customers are responsible for any applicable duties, taxes, customs fees, or import charges required by Canadian customs. These charges are not included in your shipping rate and are determined by your local customs authority.
We're excited to expand to more destinations in the future, so stay tuned!
Returns
What is your return window?
We accept returns within 14 days of delivery on eligible items.
What items are eligible for return?
Items must be unworn, unused, and returned with all original packaging, including the case, box, and inserts.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Can I return worn sunglasses?
For hygiene and quality reasons, we cannot accept returns on worn, damaged, or scratched items.
How long do refunds take?
Approved refunds are issued back to your original payment method. Please allow 5–10 business days for processing.
What if my order arrives damaged?
Please contact us within 48 hours of delivery at info@atgatethree.com with photos of the issue and we'll make it right.